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# Password refused

If OnyX refuses your password, verify or try the following operations.

Verify that the Shift key is not pushed.

Verify the configuration of your keyboard (QWERTY, QWERTZ, AZERTY...).

Insert the Apple Install Disc 1 and restart while holding the C key. Choose your language then click the Disk Utilities in the Utilities menu. Select your startup Disk and click the Repair Disk button. When done, click the Repair Disk Permissions button. Then restart normally, relaunch OnyX and try again...

If OnyX again refuses your password...

Go to folder… /System/Library/ScriptingAdditions/ and verify the presence of the "StandardAdditions.osax" file.

If there is another "StandardAdditions.osax" file in the /Library/ScriptingAdditions/ folder, remove it.

Restart the computer and then launch OnyX.

If OnyX always refuses your password, a start in Safe Mode (Safe Boot) may sometimes correct the problem.
Warning: Some features don't work in Safe Mode. For example, you can't use DVD Player, capture video in iMovie, use an AirPort card, use audio input or output devices, or use an internal or external USB modem...

Be sure the computer is turned off.

Press the Power button.

Immediately after you hear the startup tone, press and hold the Shift key. During startup you will see "Safe Boot" on the login window you always see when you log in automatically.

To leave Safe Mode in any version of Mac OS X, just restart the computer, without holding any keys during startup.

Launch OnyX.